Refund policy

Returns
If you are not satisfied with your order, you may request a return within 14 days of receiving your order by following our return procedure. All returns need to be registered via our return portal.
To initiate your return, click here.
It is recommended to carefully follow our return procedure, as failure to comply may result in your return not being processed.
All returns must be returned in their original condition, including their tags and original polybag. Any damaged or missing items will not be refunded. If you received a damaged item, please consult the DAMAGES AND ISSUES section below.
The costs of return remain the responsibility of the buyer, and will not be refunded. All returns should be shipped to the following address.

Shipping address:
Études (e-shop returns) 41, rue de Saintonge Paris, 75003 France, +331 43 70 27 02

Please ensure all returned goods are securely packed, in their original condition, and sent with a trackable and insured carrier service of your choice. Études will not be held responsible for any lost return parcels.

Please keep your shipment receipt and tracking number until you have received your refund notification.

Returns are normally processed within 2-3 working days within the reception of your return. However, extra time may apply during sales or holiday periods.

Once your return has been processed you will receive a refund notification and be credited on your original payment method.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item you received is defective, damaged or a different item you ordered. To notify us of your issue, please contact us on order@etudes-studio.com with your order number and images detailing the issue.

Exceptions / Non-returnable items
ÉTUDES ARCHIVES DAYS ITEMS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE.

Exchanges
Études-studio does not offer exchanges online. If you wish to exchange an item it is necessary to return your order and place a new order for the desired item.
Orders delivered in France may be exchanged in-store at our Flagship in Paris on 14 rue Debelleyme.
You may request this return within 14 days of receiving your order by following our return procedure. All returns need to be registered via our return portal.
To initiate your return, click here.
It is recommended to carefully follow our return procedure, as failure to comply may result in your return not being processed.
All returns must be returned in their original condition, including their tags and original polybag. Any damaged or missing items will not be refunded. If you received a damaged item, please consult the DAMAGES AND ISSUES section.
The costs of return remain the responsibility of the buyer, and will not be refunded. All returns should be shipped to the following address.

Shipping address:
Études (e-shop returns) 41, rue de Saintonge Paris, 75003 France, +33143 70 27 02

Please ensure all returned goods are securely packed, in their original condition, and sent with a trackable and insured carrier service of your choice. Études will not be held responsible for any lost return parcels.

Please keep your shipment receipt and tracking number until you have received your refund notification.

Returns are normally processed within 2-3 working days within the reception of your return. However, extra time may apply during sales or holiday periods.

Once your return has been processed you will receive a refund notification and be credited on your original payment method.

Refunds
Returns are normally processed within 2-3 working days within the reception of your return. However, extra time may apply during sales or holiday periods.

Once your return has been processed you will receive a refund notification and be credited on your original payment method.

Depending on your bank or payment method, it may take several days for the refund to reach your bank account after receiving your refund notification.
It is recommended to carefully follow our return procedure, as failure to comply may result in your return not being refunded.

Return and exchange in store:
For orders delivered in France, we accept returns or exchanges in-store at our Flagship on 14 rue Debelleyme. You may request this return within 14 days of receiving your order by following our return procedure.
All returns need to be registered via our return portal.
To initiate your return, click here.
It is recommended to carefully follow our return procedure, as failure to comply may result in your return not being processed.
Please note that exchanges are only possible for different sizes in the same style and are subject to the stock availability of the boutique.

Once you have requested your return via our portal, please present yourself at our boutique within 3 days of your request with your return item and order information at hand.

All returns must be returned in their original condition, including their tags and original polybag. Any damaged or missing items will not be refunded. If you received a damaged item, please consult the DAMAGES AND ISSUES section.
Please note that refunds are not immediate in-store and will be processed within 1-3 days on the original payment method.

Boutique address:
Études 14, rue Debelleyme Paris, 75003 France, 01 49 96 56 62

Mon: 14h – 19h
Tue–Sat: 11h30 – 19h30