Refund policy

Return

All returns must be sent back within 14 days in accordance with the Hamon law (article L221-18 of the Consumer Code.) or returned to the shop.  Returned items must be in their original condition. They will be refunded according to the method of payment used for the purchase.

To start a return, you can contact us at order@etudes-studio.com. If your return is accepted, the costs of return remain the responsibility of the buyer, and will not be refunded.

Returns with damaged items, missing original labels or original polybag, as well as incomplete orders will not be refunded.

We always try to process refunds as quickly as possible, however extra time may apply during sales or holiday periods. 

You can always contact us for any return question at order@etudes-studio.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

ÉTUDES ARCHIVES DAYS ITEMS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You have up to 14 days after receipt of your order to return it to us at the following address :

Études (e-shop returns)
41, rue de Saintonge
75003 Paris

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.